Ordering Information
Steve Perry Gems   P.O. Box 136  Davis, CA 95617
phone  (530) 753-7861,  cellular (530) 902-0774
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Ordering a Gemstone
To place your order please send us a quick email with the name, carat weight and stock # of the gem that you are interested in. 

We will confirm (as soon as possible) the receipt of your order with an e-mail, and will mark the gem as reserved for you.  We will make every effort to notify you on the home page if we will be out mining for an extended period of time and unable to confirm your order promptly.
 
If you live in California please include California State Sales Tax of 8.0% on the total cost or provide us with your CA state resale # if the purchased items will be used for resale. 

Please send all payments in US Dollars.  Payments may be made with a personal check, money order, PayPal, or credit card.  Customers without existing accounts will have personal checks held for 5-7 business days. 

Our Paypal account address is  steve@steveperrygems.com

We accept VISA, MasterCard, American Express, Discover, and JCB cards. 


If you wish to reach us in person please feel free to phone us at  (530) 753-7861  with any questions.   You may also contact us with your cc information by phone if preferred.

 

Shipping and Insurance
Shipping, Handling, and Insurance is charged as a flat rate of $5.00 for all orders under $500 in value, and $15 for all orders over $500 in value.  This rate includes all of the auction winning bids and eBay as well.  All items are shipped by the US Postal Service, Priority Mail for orders under $500 in value and USPS registered mail for orders over $500 in value.  All special requests for shipping by United Parcel Service (UPS),  Federal Express, or USPS express mail will be billed at the actual shipping charges.   Packaging and shipping will be handled in the most timely fashion as possible, usually within 1-2 days.  We will notify you if our travel schedule will impact the shipping date.

Return Guarantee
You may notify us (by e-mail or phone) within ten days of your receipt of the order that you wish to return any item.  All that we ask is that the item is in its original condition.  Return shipping will be refunded if the return is due to any error or omission on our part.  Promptly notify us and your postmaster of any packages that have been damaged in shipping, or are overdue by more than two weeks.

Trade up Policy
We will accept any gemstone back for 100% of the original purchase price as a credit toward a stone of the same type. (i.e. a return of a ruby that cost $100 as credit of $100 towards another ruby)  Please note that the trade in must be in its original condition, please don't let a jeweler hammer an emerald into a bezel setting and expect to use it as a trade up credit in the future.

Privacy Policy
We do not share or sell any personal information with any other individuals or businesses.  This policy includes any e-mail address, shipping address, or any other personal data.
 

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